Meredith Farkas, blogger at Information Wants To Be Free and Library and Information Resources Section Chair for HigherEd BlogCon, was recently interviewed on ALA TechSource about her work at Norwich University and the future of library services. Here are some choice excerpts.

…it can’t just be about technology. There are so many little things you can do to improve your services. I think step one is rethinking everything. Question why you are doing things the way you’re doing them. Question whether what you’re doing is really helping your patrons. Question EVERYTHING.

It’s great to have blogs and IM to communicate with patrons, but it’s much more important to create change where it’s needed most in your library.